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Achievement new certificate for the best company of "CCM(Consumer centered management)" (Jan 01, 2018)

What is CCM?: CCM stands for 'CONSUMER CENTERED MANAGEMENT' and refers to 'consumer centered management'.
'Consumer centered management' means a system that evaluates whether all activities performed by a company are composed in consumer centered and are continually improved related to management activities and certifies..

The CCM certification system aims to contribute to the enhancement of competitiveness and consumer welfare through the spread of consumer centered management culture of enterprises and organizations and efforts to promote consumer interests.

Consumer Centered Management (CCM): Based on customer centered management philosophy, MANIKER F&G Co., Ltd. is actively listening to customers' voices and continuously implementing consumer-friendly management and customer satisfaction improvement activities through "Consumer Centered Management (CCM)".

Additionally, we will strive to improve customer satisfaction and enhance the competitiveness of the company by reflecting customer needs through advanced prevention, subsequent remedial, maintenance, and improvement programs for customer complaints.

Process of Customer Complaint: 1. It is accepted through various channels such as telephone, Internet and stores.
2. It is collectively received in the integrated system and notified to the relevant department / person in charge
3. It is handled in accordance with the notified consumer dispute resolution standard of the Fair Trade Commission

고객 불만처리 프로세스
Type of damage	Compensation standard
Content, lack of capacity, deterioration due to decay, expiration, incorporation of foreign substances	Product exchange or refund of purchased price.
Side effects, injury accidents	Medical expenses, expenses and work-related income compensation (provided that it is proved that the loss of income has been caused by the damage. If the amount cannot be verified, it is based on the unit price of the public servant)